At Kurli Codes Inc., we value transparency and fairness in our client relationships. To ensure clarity, we have established the following refund policy for all projects and services.
1. Eligibility Window
- Refund requests are only accepted within 7 days of the initial payment date.
- Any requests made after this 7-day window are not eligible for a full or partial refund under any circumstances.
- We begin working on all projects within 48 hours of receiving payment. If a client requests to cancel the project without us even starting the work, any eligible refund may take up to 60 days to be processed.
2. Partial Refunds (Within 7 Days)
- If a project is canceled within 7 days of the first payment, a partial refund may be issued.
- The refund amount will be calculated based on the percentage of work already completed and delivered up to the date of cancellation.
- If a client chooses to cancel a project before any work has been started, as the cancellation is not due to any fault, error, or failure on our part, a maximum partial refund of 50% may be issued as a gesture of goodwill.
- All completed deliverables and milestones are non-refundable.
Example:
- If 40% of the agreed scope is completed and delivered, the client is eligible for a refund of up to 60% of the initial payment.
3. Non-Refundable Circumstances
No refunds (full or partial) will be provided in the following situations:
- The project has been completed and delivered in full.
- The client requests a refund after 7 days from the initial payment.
- The client seeks a refund based on expectations outside the agreed scope of work (e.g., guaranteed sales, revenue, or results not explicitly promised in writing).
4. Proof of Delivery
- Kurli Codes Inc. will provide evidence of completed work (e.g., screenshots, reports, files, or access logs) to verify the percentage of services delivered.
- Once evidence is provided, the corresponding portion of work is considered final and non-refundable.
5. Dispute Resolution
- Any refund dispute must first be addressed directly with Kurli Codes Inc.
- If unresolved, Kurli Codes Inc. reserves the right to present all communication, proofs, and documentation to relevant legal or platform authorities (e.g., Shopify Partner Support, FTC) to defend against fraudulent claims.